We hope you’ll have a great time enjoying the pool area. We also want to keep you safe.
Here are a few things to keep in mind:
We want you to have a great time and stay safe while you’re at the beach. Remember that the size and powers of the waves can vary throughout the day, so always check the warning flags on display before going in the water. Keep this in mind:
We have an English-speaking doctor onsite. You will find the doctor’s office in the reception area. Remember to bring your insurance certificate and passport with you. For medical help at all other times, please contact our Help Desk.
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:
The pharmacy is located about 500 meters from the hotel at CC (commercial center) Rio Center, c/ernesto sarti, no 12
Turn left from the hotel, up the hill. By the first roundabout you take right. By the second roundabout you have the pharmacy straight forward on the other side, up the stairs in the commercial center Rio Center.
If anything should happen on your journey and an unexpected cost occurs, you should file your claim with your insurance company.
Guests from Nordic countries who have purchased Gouda Insurance can refer to details in their Swedish, Norwegian, Danish or Finnish website where claim can be filed online.
Our Reception / Help Desk can help you with the following:
For your safety, we’ve equipped all our apartments with a fire safety system controlled from the Help Desk. All Resorts have fire extinguishers and clearly marked emergency exits.